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Policies and Procedures

Privacy Policy


Stand Strong Psychological (Stand Strong) is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.

Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation.

  • Stand Strong will only collect information that is necessary for one or more of our functions or activities.

  • Stand Strong will advise individuals or the purpose for which their personal information is collected.

  • If Stand Strong collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that  it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.    

  • Where an individual chooses not to provide requested information, Stand Strong will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.

  •  Information at Stand Strong is stored in a secure database and only practice staff has access to it. Stand Strong takes all reasonable steps to ensure that  information collected about you is accurate, complete and up to date. You may have access to your information on request  and if you believe that any of the information is inaccurate, we may be able to amend it accordingly.

  • If you do not provide relevant personal or health information, in part or in full, to Stand Strong it may result in an incomplete assessment. This may impact on the Assessment, treatment plan and the following therapy that is provided. Any concerns that you  may have about  this statement or about your management can be directed to Leah Price (Founder/Owner) by emailing or by calling Leah on 0476 020 730.


Disclosing information

  • Stand Strong will only disclose personal information in accordance with the Privacy Act.  This means that personal information may be disclosed for the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect;

  • Where we have the consent of the individual to do so;

  • As required by law, or

  • Under other circumstances where permitted under the Act.

 In the course of our business activities, we may need to disclose some of your personal information to relevant staff.


Unauthorised disclosure or access

 Stand Strong Child & Youth Counselling and Therapy is committed to protecting the privacy of individuals.  We will view unauthorised  disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

Opt- out

Stand Strong will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.


Access to personal information

Individuals will be able to access their personal information upon request. However, Stand Strong  Child & Counselling  may occasionally need to deny access to information in accordance with the exemptions contained in the Act.



 Our goal is to protect the personal information collected by Stand Strong Child & Youth Counselling and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required as per the Act.


Stand Strong will monitor and implement appropriate technical advances or management processes, to safeguard personal information.


Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.


Privacy Inquiries

 Privacy related inquiries or concerns can be directed to Stand Strong Counselling Child & Youth Counselling by emailing: or phoning Leah on 0476 020 730


Availability and review of Policy

Stand Strong will make our privacy policy available upon request and will provide a link to this policy from our website.

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.



The Privacy Act 1988 has strict rules about how an organization or agency handles your personal information For any concerns regarding     breach of your privacy please contact Leah Price(Founder) by email:

Should your concern not be  resolved to your satisfaction you can submit a complaint in writing to the Office of Information   Commissioner:



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